Shipping Policy

Effective Date: 20 March 2026

Terra Trade (Unit of Dream Gadgets) · Proprietor: Satyajit Rakshit · PAN: DPHPR8133C
29A, Pitambar Ghatak Lane, Kolkata, West Bengal 700027

1. Order Processing and Dispatch

• Equipment orders are processed within 1–2 business days of order confirmation and payment clearance.
• Orders requiring manufacturer coordination may take 5–7 business days for sourcing, quality testing, and dispatch.
• Business days: Monday – Saturday, 9:00 AM – 6:00 PM IST. Sundays and public holidays are excluded.

2. Packing and Quality Standards

• All equipment undergoes quality inspection before dispatch.
• Products are packed in manufacturer-standard packaging with additional protection for fragile items.
• Each consignment is accompanied by a GST-compliant invoice.

3. Delivery Time

Delivery times vary depending on your location. Typically, orders are shipped and delivered within 3–7 business days. Delays may occur due to high demand or unforeseen circumstances.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment.

5. Freight / Shipping Charges

Freight charges are based on consignment weight, volume, and destination. Charges are clearly stated in the quotation/invoice before payment.

6. Force Majeure

Dispatch may be affected by manufacturer delays, transport strikes, or government restrictions. We will communicate delays promptly.

7. Contact